Last Updated On 22-Apr-2024
› Returns and Exchanges Policy
› Refund Policy
› Order Cancellations Policy
› Shipping Policy
› Payment Policies
› Privacy Policy
› Cookie Policy
Returns and Exchanges Policy
If you have any problems with your product within 30 days of purchase date we will be happy to replace it with a new product of the same model. If you need a replacement unit, complete this form to request an RMA number. We will issue the RMA number and provide information on how to return your defective product.
If a return is necessary due to a defect, we offer the option of paying for your shipping charges to return the item. When you email us to request an RMA number, let us know if you would prefer that we pay the shipping. In these cases, we will mail you a return shipping label when the RMA number is issued. If you choose to return the package without using our label, you are responsible for all return shipping costs. We will not reimburse shipping costs. Replacement products are always shipped to the customer via Ground delivery.
All returned items must be received within 30 days of the original purchase date, and include all original components and accessories. We do not make exceptions to this policy. The returned package must be clearly marked with the RMA number. The RMA number is extremely important. Packages arriving without a RMA number can not be processed, and will be discarded.
We do not offer exchanges for credit toward different products.
If your order is being shipped outside of the United States, please refer to the return policy on our International Orders page.
Refund Policy
If you purchase a product from our web site and decide that you no longer want it, we can offer you a refund if the following criteria are met:
- The product must be in resalable condition.
- All originally included components or accessories must be included.
- The exterior of the package must be free from damage or markings of any kind.
- We must receive the returned item within 30 days of the original purchase date.
If you return meets the above criteria, complete this form to request an RMA number for a refund. We will issue an RMA number and provide you with information on how to return the product. The returned package must be clearly marked with this RMA number. Packages arriving without a RMA number cannot be processed, and will be discarded.
We are not responsible for shipping charges of non-defective returned merchandise.
Upon our receipt of the product your credit card will credited the amount of the purchase minus the original shipping cost and a 15% restocking fee.
If your product is defective, we will be happy to replace it within 30 days. See our returns and exchanges policy for more information.
If your order is being shipped outside of the United States, please refer to the refund policy on our International Orders page.
Order Cancellations Policy
If you need to cancel an order that you recently placed, simply call or email us with your order number and request that your order be cancelled. We can not cancel an order if it has already been shipped. If you wish to cancel an order that has already been shipped, you will have to return it for a refund. Our normal refund policy will apply.
Shipping Policy
We make every effort to process your order the same day it is received. Orders placed with USPS or Economy shipping selected will typically ship the same day when the order is placed before 12:00PM EST. Orders with UPS shipping will typically ship the same day when the order is placed before 5:00PM Eastern time. Orders placed after the same-day cutoff time will usually ship the next business day.
You will receive an email from us as soon as we begin processing your order. We will send another email when the order has shipped. A tracking number will be included in this second email, if one is available. Most domestic items are shipped via USPS or UPS. International orders are shipped via UPS or USPS Global Express Mail, depending upon cost and reliability.
Our shipping rates can be viewed using the "Estimate shipping and tax" tool in the shopping cart.
For orders shipping within the US, we offer several shipping options: Overnight, 2 day, 3 day, and ground. Ground shipping usually takes between 2-5 business days for delivery. When calculating your delivery date, be sure to only include business days (Monday through Friday). Packages typically do not move on weekends and carriers do not count weekends (or certain holidays) as days in transit. For example, an order placed Friday with overnight delivery will be delivered on Monday.
We stock all products that we sell at our warehouse in Rock Hill, South Carolina. Most all orders will ship from this location. If you are considering having your order shipped via Ground delivery, you can refer to this map and enter "Ship From" zip code of of 29732 for an approximate time in transit.
If your item happens to be out of stock, we will email you immediately and let you choose to cancel your order, choose a different product, or wait for your original product to arrive.
If you are ordering from outside of the United States, please refer to the shipping policy on our International Orders page.
Any problems with a shipment that you have received, such as missing or incorrect items, must be reported within 72 hours. If items are missing from your shipment, contact us immediately. Do not open the packaging for any product that you received and do not discard the shipping box or any packing materials. If we determine that we need to start an investigation with the shipping company, they will need all items to remain intact.
Payment Policies
We offer a wide variety of payment options. You can purchase your items with a Visa, MasterCard, American Express, or Discover credit card. Alternatively, you can place an order with us and mail us a money order as payment
We take credit card fraud very seriously, and prosecute credit card fraud to the fullest extent of the law. For the our own protection as well as the protection of our customers we implement several techniques to screen for credit card fraud.
Occasionally orders may be marked as questionable by our very strict fraud screening system. In many cases when this happens, we may request that the customer fax to us a copy their photo identification and of the credit card that they used to make the purchase. This proves to us that the purchaser has the card in their possession, and considerably reduces the chances that the transaction is fraudulent.
If you are ordering from outside of the United States, please refer to the payment policies on our International Orders page.
Privacy Policy
This Privacy Policy describes the policies of Buy Two Way Radios, 3030 Lesslie Highway Rock Hill, SC 29730, United States of America (the), email and phone number, on the collection, use and disclosure of your information that we collect when you use our website ( buytwowayradios.com ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.
Information We CollectWe will collect and process the following personal information about you:
- Name
- Mobile
- Address
- Work Address
- Payment Info
How We Collect Your Information
We collect/receive information about you in the following manner:
- When a user fills up the registration form or otherwise submits personal information
- Interacts with the website
- From public sources
How We Use Your Information
We will use the information that we collect about you for the following purposes:
- Marketing/ Promotional
- Creating user account
- Testimonials
- Customer feedback collection
- Enforce T&C
- Processing payment
- Support
- Administration info
- Targeted advertising
- Manage customer order
- Site protection
- User to user comments
- Dispute resolution
- Manage user account
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.
How We Share Your Information
We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:
- Ad service
- Sponsors
- Marketing agencies
- Legal entities
- Analytics
- Data collection & process
We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.
We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.
Retention Of Your Information
We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.
Your Rights
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can contact us via mail email, phone,or chat. We will respond to your request in accordance with applicable law.
You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at the address on our contact page.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
Cookies Etc.
To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.
Security
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, please contact us immediately via telephone or email.
Grievance / Data Protection Officer
If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Parent Company DBA Buy Two Way Radios, 3030 Lesslie Highway Rock Hill, SC 29730, at the emaill address on our contact page. We will address your concerns in accordance with applicable law.
Partners
Google - We use Google's Invisible reCAPTCHA service to help prevent spam attacks on our newsletter signup form. Use of the Invisible reCAPTCHA is subject to the Google Privacy Policy and Terms of Use.
Cookie Policy for Buy Two Way Radios
This is the Cookie Policy for Buy Two Way Radios, accessible from https://www.buytwowayradios.com.
What Are Cookies?
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
- Account related cookies
If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
- Login related cookies
We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
- Orders processing related cookies
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
- Site preferences cookies
In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
-
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
-
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
-
As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
-
The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.
For more information on Google AdSense see the official Google AdSense privacy FAQ.
-
Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.
-
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
More Information
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
However if you are still looking for more information then you can contact us through one of our methods on our contact us page.
