Choosing A Product
Which product is best for my application? Our two way radio buyer's guide provides a summary of the best radios for common applications.
How can I get more detailed information about a product? If you're not finding enough information on our web site, just call, email, or click chat to speak with a product expert.
Where can I find more information about a particular product feature? Our feature guide provides a more in-depth look at the most common two way radio features. You can also click the feature description on the product detail page.
Questions About Ordering
How do I know if a product is in stock? Products that are out of stock are either listed as "Out of stock" on the product page if we are not accepting orders, or they are clearly marked as "backordered" or "pre-order" if we are accepting orders for a product that is not in stock. If you are ordering larger quantities, contact us for availability.
When will my order ship? We are committed to providing same day shipping on all in-stock orders that are placed before 6:00 PM, Eastern Time. More details are available in our shipping policy.
Where is my tracking number? Once we ship an order, an email is automatically sent to the email address that you provided during the checkout process. Automatically generated emails like this are sometimes flagged as spam by email programs, so check your spam folder if you think your order should have shipped but didn't get an email. Of course, you can always contact us for your tracking number.
I don't like to place orders over the internet. Is there another way? Of course! We are sensitive to our customer's privacy concerns and we are more than happy to take your order by phone. If you would prefer to fax us your order, just complete our order form.
Do you accept purchase orders? We can accept purchase orders from verified organizations such as schools, government agencies, and businesses in good credit standing.
Why are your prices so low? Are you selling refurbished products? We are able to offer great prices on most products because our sales volume allows us to negotiate great prices. Everything that we sell is brand new, we NEVER sell gray market merchandise, and any refurbished products will be clearly marked as such .
Will you sell my information to spammers? NO! We understand that you value your privacy and we will never sell your information to third parties. More details are available in our privacy policy.
What is your return policy? We accept returns of unopened items, but a 15% restocking fee applies. If you receive a defective product, we will replace it at our expense. Exchanges are allowed for store credit, provided you have all items that came with the product, including the packaging. More details are available in our returns policy.
Which shipping provider do you use? Typical shipments to addresses within the United States are sent by UPS. Shipments to APO addresses and PO boxes are sent via the US Postal Service's Priority Mail service. International shipments are sent either by UPS or the USPS's Global Express Mail, at our discretion.
Do you ship to addresses outside of the United States? Yes! We ship worldwide using either UPS or the US Postal Service's Global Express Mail, at our discretion. Read our international orders information page for full details.
Where are you located? Our main office and warehouse is located in Rock Hill, South Carolina. Orders are shipped from this location. Our complete address can be found on our contact us page.
Product Support
Where can I find a manual for my product? Check our business radio manuals or FRS/GMRS radio manuals pages. We have manuals for most current and many discontinued radios.
How do I send a product in for repair under warranty? Warranty repairs need to be handled directly through the product manufacturer, with the exception of a couple of brands that we warranty ourselves. We keep a database of all manufacturers' contact info and will gladly provide it to you if you are having trouble tracking it down. Simply contact us with your request.
